Frequently Asked Questions

Flora Fine Foods is an Italian food brand dedicated to bringing authentic Italian flavors to homes across the United States. Founded by John Flora, the company was built around a passion for real Italian ingredients, traditional recipes, and the everyday joy of sharing good food with family and friends.

Yes!

Flora offers a wide selection of Italian pantry staples, including pasta, sauces, olive oil, vinegars, tomatoes, cookies, wafers, crackers, vegetables, spreads, olives, beans, condiments, and specialty Italian groceries.

You can shop Flora products directly at florafoods.com. Some Flora products may also be available through select retailers, marketplaces, and specialty food stores.

You can place an order directly through florafoods.com. Simply add your favorite products to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible. While we cannot guarantee changes once an order has entered fulfillment, we will do our best to help.

After placing your order, you should receive an order confirmation by email. Please check your inbox and spam or promotions folder if you do not see it right away.

Please contact us as soon as possible with your order number and the correct shipping address. If the order has not yet shipped, we will do our best to update it before it leaves our facility.

Flora Fine Foods ships orders within the United States. Shipping availability may vary depending on the destination, product type, and carrier service.

Shipping times may vary based on your location, selected shipping method, carrier performance, holidays, and weather conditions. Once your order ships, you will receive tracking information so you can follow its progress.

Once your order has shipped, you will receive a tracking number by email. You can use that tracking link to view the latest carrier updates.

Sometimes tracking information may take time to update after the carrier receives the package. If your tracking has not changed for several days, please contact us and we will help review the shipment.

Carrier delays can happen due to weather, holidays, high shipping volume, or local delivery issues. If your package appears significantly delayed, please contact us so we can help investigate.

Most shelf stable Flora products should be stored in a cool, dry place away from direct sunlight. After opening, always follow the storage instructions on the product label. Some items may require refrigeration after opening.

Some Flora products may be gluten free, but not all products are. Please check the product label and product page carefully before purchasing, especially if you have dietary restrictions or allergies.

Some Flora products may be vegan or vegetarian, depending on the ingredients. Please review the ingredient list on each product page or package to confirm whether a specific item meets your dietary needs.

Shelf life varies by product. Please refer to the best by date printed on the package for the most accurate information.

Due to the nature of food products, returns are not accepted. If there is an issue with your order, please contact us with your order number and details so we can review the situation.

If your order arrives damaged, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the damaged item, packaging, and shipping box. This helps us review the claim quickly.

If an item is missing, please contact us with your order number and a photo of the items you received. We will review your order and help resolve the issue.